Role Description:

Configure and deliver strategic long-term technology solutions to our client and its end customers that scale seamlessly with the customer's growth plans. Be the front-face contact for Ugam and the end-client (enterprise clients) and manage the entire delivery of global CX programs, supporting revenue portfolio of ~USD 1 mn. Gain exceptional exposure and visibility into the Experience Management (XM) programs of top global companies.

Key Responsibilities:

• Acquire new logos across different verticals and convert them into long-term engagements for Ugam and its client
• Review and approve proposals (including solution and project scope) for prospective clients. Review contracts, SOW, and all legal documents thoroughly
• Manage CX programs end-to-end. Monitor and review progress for timely implementation of all programs/projects
• Solve complex technical implementations both independently and in a team environment
• Review the final solution from the clients’ best practices perspective and provide recommendation for efficient implementation of solutions
• Continuously adapt and develop product knowledge and learn new technologies. Work with the team to enhance the experience appropriately
• Train end-clients on specific use cases and new aspects of the Experience Management (XM) Platform and related solutions

Qualifications/Certifications

• Advanced degree preferred

What are we looking for?

• 10+ years of experience in the space of technology, platforms, and project management; experience working with leading MR/consulting firm
• 5+ years of experience in handling revenue goals; active participation in account growth and business development
• Expertise in designing Experience Management (XM) solutions and managing related technical projects
• Experience reviewing project scope, SOWs, and implementing solutions in the areas of Implementation Consultancy Services, Engineering Services and Managed Services
• Strong technical expertise, interpersonal skills, business acumen, portfolio management and client management skills.
• (Preferred) Exposure to CX Platforms like Qualtrics, Medallia, Confirmit
• (Preferred) Experience working in target driven roles implying sales/business development