Job description

We're immediately hiring experienced servers with a passion for providing our guests with an excellent experience every time they stop by. Our Pub is very well known and busy, please have a minimum of 3 years restaurant experience to apply.

About You
Great servers embrace their role, understanding appearance, attitude and actions play a large part in creating a pleasant atmosphere. So much of the quality of our service comes down to you! You also play a huge part in the support of our team behind the scenes. Maintaining politeness and a positive attitude while multitasking in order to serve the needs of various diners, at the same time creates a great dining experience for our customer. Your responsibilities include but are not limited to; Guest satisfaction, details
of orders, retention of customers, recommendations, supporting the team as needed, maintaining the cleanliness and appearance of the restaurant throughout your shift, knowing current promotions.

You are a valuable part of contributing to the reputation and marketing of Shenanigans Irish Pub. Always proactively looking for opportunities to help the restaurant reach our goal of a complete customer experience!

General Responsibilities

• Greet the customer immediately
• Offer menu recommendations upon request along with informing customer of the daily specials
• Up-sell additional products when appropriate
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Bring wine selections to tables with appropriate glasses, and pour the wines for the customer
• Write accurate food and drink orders, using POS ordering software, order slips or by memorization
• Check customers’ ID to ensure they meet minimum age requirements for consumption of alcoholic beverages with a valid ID
• Maintain an accurate cash drawer throughout the night
• Communicate order details to the kitchen staff
• Serve food and drink orders promptly
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining room
• Deliver checks and collect bills for payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning if needed with organization methods used in the kitchen – Full Hands in Full Hands out
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for any reservations
• Follow all health department regulations
• Provide excellent customer service to guests
• Be on time for your shift
• Ability to work without direct supervision
• Perform prep work at the beginning and at the end of your shift
• Roll silverware, set up server stations or set up dining areas to prepare for the next shift or for large parties, set up bar  Perform food preparation as needed before bringing to the table
• Stock serving stations as needed with food or supplies
• Handle customers’ questions and concerns professionally and courteously ensuring guest satisfaction, report these issues to your supervisor in private
• Be flexible with your schedule, supporting the needs of the restaurant
• Regularly attend, participate in and support training and staff meetings
• Look well groomed and neatly dressed consistently
• Paying close attention to detail, such as placing orders exactly to customer specifications
• Listening carefully to determine the desires of the customer
• Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space.

Job Qualifications

• High School diploma or equivalent
• Have enthusiasm and possess excellent customer service skills
• Communication and listening skills as well as basic computer knowledge
• 1+ years’ experience preferred
• Willingness to work weekends, evenings and holidays as required
• Ability to lift 25 lbs
• Familiar with restaurant POS software is highly desirable
• Comfort with noisy, high volume atmosphere
• Capable of working well under pressure
• Team player is a must

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Standing and walking for long periods of time
• Ability to lift 25 lbs/ occasionally more
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly
• Ability to serve an upstairs dining room

Working Condition

• Primarily indoor/outdoor work setting
• Outdoor patio and upstairs dining to be served
• Varying schedule to include evenings, holidays and extended hours as business dictates

Job Types: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule

Physical setting:

• Bar
• Casual dining restaurant

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Serving Experience: 1 year (Required)
• Restaurant Experience: 1 year (Required)

Work Location: One location

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