Job description

The Facility Account Manager is a key role with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Manager will manage and lead team members.

Responsibilities/Tasks/Duties

• Ensure new employees are provided the appropriate access and are trained on the business automation tools our company uses . May train directly or will secure the appropriate subject matter expert to provide training.
• Assist hiring managers or local employees with coordination of employee hiring/onboarding events such as: background checks, onboarding tasks, completion of the Form I-9 and provisioning of corporate assets (systems access, cell phones, laptops and vehicles) for management and administrative team. Works in coordination with relevant functional partners (such as Human Resources, Safety).
• Support regional management and finance team in monthly financial closing to include, but not limited to, the following tasks: follow financial closing deadlines, run applicable financial reports, compile journal entries for reclasses/accruals/deferrals to be processed by finance, review and distribute GL, perform P&L scrub with DO’s, run analysis (deep dive) on applicable accounts, collect notes, and schedule P&L review call with finance.
• Oversee the daily/weekly transactional activities associated with employee systems and time keeping systems. Perform regular checks trough the account to ensures transactions and process are accurate and in accordance with company policies.
• Act as backup for operations manager in their absence.
• Support the operational leadership with the collection, compilation and analysis of account information and financial deep dives. May prepare client facing presentation materials.
• Roll out and facilitate implementation of corporate programs, systems and initiatives.
• Provide support for special projects or events, such as startups, account reviews, job fairs and other activities as required by the Management team.

Requirements

• At least 2 years of facility management or account management experience in commercial facilities preferred
• Must possess demonstrated leadership and influencing skills
• Must be able to work independent and exercise independent judgment.

• Software proficiency in MS Office (Excel, Project, Word, power point). Must demonstrate an ability to learn and teach various business automation tools.
• Well presented, highly organized and task focused combined with outstanding communication and interpersonal skills
• Demonstrated ability to prioritize, plan and manage a varied workload.
• Technologically savvy with the ability to troubleshoot basic problems with devices such as timeclocks, smart phones, laptops and tablets

• Ability to recognize, document and optimize business processes.
• Must have exceptional customer service and conflict resolution skills.
• Effective written and verbal communication skills

About C&W Services

A leader in facilities services with over 70 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 70-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple: talented people.

Our success is due to a supportive and friendly culture that fosters collaboration.

Why C&W Services?

• Weekly Pay
• Comprehensive Benefits that start on day 1
• Advance opportunities
• Training to work in a cutting-edge facility
• A safety first culture

Visit our website at: https://careers.cushmanwakefield.com/cwservices/global/en

Learn why C&W Services is an ideal place for veterans to continue their careers: https://cwservices.com/veterans/

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Careers at Cushman & Wakefield | Cushman & Wakefield jobs

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careers.cushmanwakefield.com

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Overtime
• Weekend availability

Work Location: One location

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