Job description
Overview:
Good people, working with good people, for our common good.
Sound good?
KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!
Primary Responsibilities:
The Field Liaison is responsible for supporting the customer relationship in partnership with Field Liaison Managers and Sr Account Manager with all aspects of executing the day-to-day relationship with the Customer while directly managing a smaller assigned territory, typically up to 40 stores. Key drivers for success in this position involve building and leveraging relationships with the customers and KeHE DC contacts. Fully own customer inquiries for assigned territory through the use of data analytics (credit reporting tool, On-time performance metrics, etc), cross functional partnerships, and exhibit the ability to navigate customer’s own platforms and tools independently
Essential Functions:
- Communicate and problem-solve, and provide support to store personnel, Field Liaison Managers, Sr Account Manager, and internally as needed.
- Manage sales and KPI initiatives in partnership with the customer’s account to drive sales through financial analysis and process improvements.
- Utilize credit reporting tool to analyze, review, and proactively solve for credits by store on a regular and on-going basis and investigate the stores that are the highest offenders.
- Create and suggest plans in partnership with cross functional teams to implement and address high-credit stores to increase sales revenue and influence KPIs.
- Observe and influence quality control of KeHE deliveries and customer backdoor procedures, investigate issues in partnership with cross functional teams to maximize customer experience.
- Proactively facilitate communication between KeHE on-site account team as well as KeHE Operations and Transportation staff.
- Engagement with customer’s leadership to develop relationships, determine goals, and drive sales per company strategy.
- Demonstrate fiscal responsibility and accountability for all business in assigned territory.
- Partner with KeHE’s Merchandising Team to meet growth objectives and business strategies while monitoring new store sets and resets/remodels and provide backup support when necessary.
- Conduct and analyze all store level surveys as needed by the customer, manufacturer, regional and corporate offices, and present conclusions as well as prompt internal process reviews and changes.
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- Bachelor’s degree preferred or equivalent experience require
- Experience in sales of grocery products to natural and/or conventional grocery accounts preferred
- Microsoft Office experience required, including Excel, PowerPoint, and Word
- Ability and willingness to work flexible hours, including some weekends
- Ability and willingness to travel up to 75%
- Demonstrated strength in oral and written communications with people at all organizational levels
- Demonstrated proficiency in conducting effective meetings and making clear and concise presentations.
- Strong communication and organizational skills as well as interpersonal skills
- Ability to interact with a diverse group of individuals and contribute to a collaborative work environment – must be a team player
- Demonstrated ability to effectively manage a variety of tasks simultaneously, focusing on those with the highest business impact, including anticipating problems and taking appropriate preventive action to avoid crises whenever possible
- Seek continued product knowledge to become a natural product “expert”. Must be motivated to achieve personal development.
- Physical Requirements:
Must be able to lift up to 45 pounds
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