Job description
Job Description:
Field Service Representative I - Fresno, CA
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“One of the best parts of my job is feeling the impact of 93,000 3Mers collaborating around the world and seeing the difference they’re able to make in people’s lives.” – Julie Bushman, executive vice president of International Operations at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting edge medical device equipment. The Field Service Representative will interface with 3M customers on a daily basis and is responsible for building, cultivating and maintaining superior customer relationships.
Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables and supplies. Additional Field Service Representative responsibilities include the cleaning, processing and quality control of medical device equipment, general housekeeping of facility and loading and unloading of equipment in company vehicles.
As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
- Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery
- Tracking inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed
- Loading and unloading medical equipment from company vehicles.
- Attending training and other scheduled business functions which will require commercial air travel
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma/GED or higher (completed and verified prior to start)
- One (1) year customer service experience in a private, public, government, or military environment
- Current, valid Driver’s License
Additional qualifications that could help you succeed even further in this role include:
- Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
- Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Travel: May include up to 10% domestic travel
Relocation: Relocation is not authorized
Additional Requirements:
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. Where applicable, 3M will help facilitate any necessary actions on your part to fulfill such prerequisites to entry, which may include, without limitation, background or medical screens, vaccinations, or verifications, and will cover any expenses related to the same. All information will be kept in accordance with applicable law and 3M policies. In order to respond to the prerequisites to entry, 3M may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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