Job description

FIELD SERVICE TECHNICIAN

POSITION SUMMARY: A Field Service Technician (FST) is primarily responsible for the installation, operation, repair, removal, and maintenance of company tools and other oilfield equipment.

• Field Service Technician I – o Tier 1 - This is the entry level FST, single product line and considered an SSE o Tier 2- Single product line, considered a “helper only” on location, could be non SSE o Tier 3- Single product line, has CDL, considered a “helper only” on location, and could be non SSE.
• Field Service Technician II – o Tier 1- Proficient in one or more job types in a single product line, could still be an SSE o Tier 2 – Proficient in all job types in a single product line, can run a shift by themselves o Tier 3 – Proficient in all job types and can rebuild all equipment in a single product line; is considered a trainer
• Field Service Technician III – o Tier 1 – Proficient in 2 product lines and can run a shift by themselves o Tier 2 – Proficient in 2 product lines, can run a shift by themselves and is considered a trainer in both product lines o Tier 3 – Proficient in 3 or more product lines, can run and rebuild all equipment and is considered a trainer in all

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Abides by all Oil States Energy Services, LLC Safety and Operational Policies and Procedures, and abide by all DOT requirements. Must understand and comply with all safety rules and company policies.
• Must abide by all Customer Safety policies and procedures while on customers job site.
• Installs, repairs, removes and maintains various company tools and equipment, and exhibit proficiency within a six month period.
• Drives and operates mobile crane truck, pickup and trailer to deliver tools over state lines up to 70% of the time depending on district location, and exhibit proficiency within a six month period
• Drives company vehicle on a daily basis in a safe manner, observing all company and government regulations, between each district and off site locations at scheduled time.
• Regularly inspects company equipment for preventative maintenance purposes. Assures proper operation, maintenance, applications and document repairs and/or damages of company equipment in a timely manner.
• Completes all paperwork on a daily basis in a timely manner as required by comp any and supervisor, including preparation and timely submission of accurate and thorough completion of job reports, driving logs, trip reports and call sheets.
• Performs maintenance and reports on all company vehicles, and/or company owned and rental equipm ent.
• May oversee job site services and provide direction to onsite labor when needed.
• Assists in job action planning with customer on location.
• Ensures proper delivery of product.
• Assists in the shop and make deliveries when available.
• Assists in pre-job safety meetings to include review of job safety analysis (JSA) process.
• Maintains open lines of communication with District Manager and Operations District before, during and afte r job completion. Ensures management is appropriately informed of area activities and attends meetings as required.
• Maintains open lines of communication with various customers regarding job updates, problems, tool procedures, and hazards on job site loca tions.
• Learn SOP’s and work instructions per respective product line.
• Learn hand signals for job site (crane operation and vehicles).
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have excellent verbal and written communication skills in English.
• Must be proficient with a computer/laptop.
• Ability to work and drive in all weather conditions.
• Ability to travel to other facilities, if required.
• Ability to think quickly in emergency type of situations on job site locations.
• Ability to operate hand tools.
• Basic math and algebra skills.
• Must have mechanical abilities.
• Working knowledge of Microsoft Office software.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Ability to read and interpret documents, such as safety rules, operating, and maintenance instructions, and procedure manuals.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Familiar with tools and equipment utilized by company, preferred.

QUALIFICATION REQUIREMENTS:

• High School Diploma or General Education Degree (GED).
• Must be able to travel for extensive amount of days and be on call 24/7.
• Must maintain a safe driving record as prescribed by company policy.
• Must successfully pass pre- and post-employment drug and alcohol tests per company policy.

CERTIFICATION & LICENSES

• Valid class A CDL driver’s license or ability to obtain a class A CDL with airbrake endorsement within 3 -6 months of employment per product line requirements.
• Upon receiving a class A CDL license, must maintain and carry a current D.O.T. medical card at all times.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to frequently lift and move materials up to 75 pounds or less unassisted. Anything 76 lbs. or more requires mechanical assistance or a team lift.
• Requires pushing and pulling up to 140 pounds of force, bending, standing, kneeling, carrying, sitting, climbing for extended periods of time each day.
• Requires appropriate PPE to be worn; safety glasses, steel toe boots, ear plugs etc.
• Requires exposure to moderate noise levels.
• Exposure to warm, hot and cold temperatures.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following:

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individua l responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build moral and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on t ime; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and ex plains reasoning for decisions; Includes appropriate people in decision-making process.

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety & Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Job Type: Full-time

Pay: $18.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• On call
• Overtime
• Weekend availability

Experience:

• Mechanical knowledge: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road

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