Job description

Responsibilities:
Provide urgent and high visibility third-level technical support via on-site or by phone to Canon’s dealer network field technicians and Canon resellers. Troubleshoot electromechanical and connectivity-based issues, providing timely and cost-effective solutions and ensuring Canon products meet all manufacturing and operational specifications.
Provide detailed and thorough documentation of field activities, allowing for proper cross-communication between senior management, sales and domestic engineering groups.
Provide field technical seminars / training on Canon products and servicing best practices to authorized Canon dealers.
Author technical documentation for publication to Canon’s technical support websites
Provide reports with recommendations for current and future product improvements.
Install and de-install devices and provide technical expertise at Canon tradeshows and other events.
Performs other duties and responsibilities as assigned.

Qualifications:
Associate degree in electronics or equivalent training in military or trade school is preferred. Canon Digital Technician ATSP certification is a plus.
A+, Net+, or equivalent network/connectivity certification preferred.
Minimum 2 years of experience troubleshooting and repairing Canon or other manufacturer’s office level digital imaging products. Must have an understanding of computer platforms and general application software.
Ability to read and understand wiring diagrams, proven ability in proper use of digital multi-meters for the troubleshooting of both AC/DC voltages.
Must have excellent verbal and written communication skills.
Must be willing to travel minimum 50% with periods of higher volume often on short notice. Available for overtime as required.
Work experience with a copier manufacturer is highly preferred.
Self-motivated, customer-focused individual able to work with minimal supervision to identify root failures and provide effective resolutions.
This position requires the ability to lift 50lbs.
This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.

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