Job description
Immediate FTE Opportunity with Premier Global Bio-Tech/Medical Device Manufacturing Co.
Field Services Technician IV (Pipette Service)
Apply: Qualified candidates, please email resume to
cjason@networkesc.com
for consideration
Field Service Technician- on the road/home office
Hybrid Service Technician- 50% on the road/50% based onsite in Oakland
- Pay: $20-25/hour DOE
- Eligible for Company Benefits 1st day
- 12 Paid Holidays (9 set, 3 floating)
- 10 Days of PTO
- Reimbursed Mileage while on road until eligible for company vehicle
- Company Cell Phone, Laptop, Credit Card
- COVID-19 Vaccination Required
Field Service Technician IV (Pipette Service)
Department: Service
Reporting Relationship: Reports to Area Service Leader
Category: Nonexempt, Full Time
Job Summary:
This position will be responsible for direct support of the bio-tech instrument manufacturer's Site service program.
Works at customer sites within a defined geographic region servicing and calibrating the organization and other brands of pipettes. Conducts mechanical and electronic measuring, recording, and inspection on pipettes serviced to ensure conformance to established specifications.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Following daily service visits schedule through careful coordination with their Area
Service Leader.
- Drives to customer sites to provide onsite pipette service according to the service schedule, including use of personal vehicle when needed.
- While on site at customer facilities, the Field Service Tech provides pipette repair and calibration services.
- Representing the organization to customer in a professional and positive manner.
- Ability to work independently with minimal supervision or as part of a small team.
- Completes service reports and expense reports and is responsible for maintaining service equipment and parts inventory.
- Provides Sales with customer leads for potential new product purchases
- When available, assists in Service Center production activities as assigned by the Area
Service Leader
- Travel out of local area of up to 50% of the time required to support the business, including overnight travel up to 25% of the time.
Minimum Qualifications:
Driving License - Including good driving record
Education and/or Experience:
o High school diploma or general education degree (GED); minimum of one year related experience with Manufacturing, Instrumentation, and/or training; or equivalent combination of education and prior work experience.
o Previous knowledge or work experience with pipettes preferred.
Language Skills:
o Must have strong interpersonal and verbal (English) communication skills.
o Must have good written communication skills, as there will be frequent email
communication with customers and associates and daily completion of service
reports.
Mechanical Skills:
o Must have good mechanical aptitude and the ability to disassemble and reassemble small precision mechanical instruments.
Miscellaneous Skills:
Strong organizational skills to successfully develop and schedule, process, and complete multiple tasks.
Computer Skills:
o Must have good computer skills, including use of email and common Microsoft
Office programs.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform complex repetitive manual manipulations involved during service and calibration activities. Move, set up and pack down all equipment used during the service. Employee will be required to lift equipment up to 50 pounds daily.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typical laboratory environments where the use of PPE and the following of customer procedures is compulsory. This may include Lab coats, gloves and safety glasses.
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