Job description
Req Code
3180
Location
Celina, TX
Full Time
Yes
Duties
The Field Supervisor’s Primary responsibility is to coach and develop the performance of the Field Technicians utilizing the company’s continuous improvement initiatives. The top priorities are employee engagement and efficiency obtained through safety, quality, and on time compliance. Span of control will be no more than 15 Field Technicians.
Leadership
- The Field Supervisor leads by example and proactively supports field technicians through direct supervision to ensure company and client expectations are exceeded.
- Clearly define and communicate daily goals and expectations to their field technicians.
- Promoting engagement of field technicians.
- Lead company safety and quality standards by completing monthly Observations 360 assessments.
- Complete applicable investigations and report to Area Manager.
- Implement corrective actions based on root cause analysis findings.
- Promote the corporate service standards and specifications.
- Report daily performance to Area Manager.
- Perform other duties as deemed necessary by the Area Manager.
Support
- Schedule and balance daily workload for technicians.
- Process weekly payroll, billing, and data requirements.
- Support the field technicians employment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.
- Take appropriate measures concerning proper tracking, utilization, and maintenance of assigned assets.
- Mentoring of the field technicians to improve their knowledge, skills, and professional growth.
- Teach lean principles to continuously improve team performance.
- Lead weekly tailgate meetings: discuss safety, quality, team performance, set weekly goals, employee recognition, hand out supplies.
- Assisting technicians in the completion of daily workload when necessary.
- Observation 360 – 1 safety risk assessment per technician each month and 3 quality audits per technician each month. 1 ride along per week on underperforming technicians based on performance matrix. 1 personal efficiency improvement initiative per month and 1 team efficiency improvement initiative per month.
Key Responsibilities and Critical Success Measures
The Field Supervisor’s Primary responsibility is to coach and develop the performance of the Field Technicians utilizing the company’s continuous improvement initiatives. The top priorities are employee engagement and efficiency obtained through safety, quality, and on time compliance. Span of control will be no more than 15 Field Technicians.
Leadership
- The Field Supervisor leads by example and proactively supports field technicians through direct supervision to ensure company and client expectations are exceeded.
- Clearly define and communicate daily goals and expectations to their field technicians.
- Promoting engagement of field technicians.
- Lead company safety and quality standards by completing monthly Observations 360 assessments.
- Complete applicable investigations and report to Area Manager.
- Implement corrective actions based on root cause analysis findings.
- Promote the corporate service standards and specifications.
- Report daily performance to Area Manager.
- Perform other duties as deemed necessary by the Area Manager.
Support
- Schedule and balance daily workload for technicians.
- Process weekly payroll, billing, and data requirements.
- Support the field technicians employment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.
- Take appropriate measures concerning proper tracking, utilization, and maintenance of assigned assets.
- Mentoring of the field technicians to improve their knowledge, skills, and professional growth.
- Teach lean principles to continuously improve team performance.
- Lead weekly tailgate meetings: discuss safety, quality, team performance, set weekly goals, employee recognition, hand out supplies.
- Assisting technicians in the completion of daily workload when necessary.
- Observation 360 – 1 safety risk assessment per technician each month and 3 quality audits per technician each month. 1 ride along per week on underperforming technicians based on performance matrix. 1 personal efficiency improvement initiative per month and 1 team efficiency improvement initiative per month.
Values
- Safety is our number one priority
- Communicate openly and honestly
- Approach all that we do with a sense of urgency
- Always do the right thing
- Treat others as you wish to be treated
- Strive for excellence in everything we do
- Provide an environment that nurtures growth and enjoyment
Knowledge, Skills and Experience
- High school diploma or equivalent required. Some college course work completion preferred.
- 2 to 5 years of utilities industry experience preferred.
- 1 year of managerial experience preferred.
- Must possess basic proficiency in Microsoft Office Suite.
- Obtain a Lean Six Sigma white belt and lean certificate of achievement within the first 6 months.
Reports to
Area Manager
Responsible for
Leadership, support, coaching and development of Field Technicians
Any other key relationships
Safety and Quality Coordinator
Work Environment
- The job will be in the field and work is performed under all weather conditions.
- The job is primarily outdoors but may involve entering residential and commercial properties. This work is performed under all weather conditions. They may regularly be exposed to heat, cold, rain and other elements of outdoor weather.
- Working in residential, urban, suburban, and rural areas as designated by client.
- Heath Consultants is a drug free work environment, employment is contingent on passing background check and a pre-employment/random drug test.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel Requirements
- Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.
- Must be able to travel up to 30%.
Competencies
Building effective teams / Unifies people
Customer Focus / Customer Centric
Directing others / Directs people
Drive for results /Achiever
Integrity and Trust / Trustworthy
Managing and measuring work / Monitors work
Planning / Plans work
Priority setting / Focused on priorities
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