Job description

Role Responsibilities
Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
Printer mapping and Zebra scanning hardware setup, repair, configuration and validation
Hardware & Software related engagements for various break fix efforts
Virus mediation and procedural interaction with Corporate Security and outlined procedures
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management services and functions
Reviews, troubleshoots, and analyses operational quality of supported hardware
Installs, configures, and optimizes supported hardware configurations at customer sites
Diagnoses and resolves product performance problems and various error conditions
Performs repair services and facilitates activities for the end users
Instructs customers in the operation and repair facilitation of the system supported hardware
Asset management and procedural process surrounding the local M&Ps
Responsible for clearly documented statuses, contact and journaling in ticketing system
Leveraging experience with a ticketing system surrounding SLAs and time metrics TTR
Meets and exceeds SLA;s with timely statuses and management of the individual delegated technicians queue

Requirements
A+ Certification
2+ years of Desktop Support experience in a busy corporate environment
Ability to develop business relationships and communicate effectively with the user community
Strong troubleshooting and proficient verbal and written skills
Good understanding of the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problems
Familiarity Outlook and Microsoft related configurations and analytical support
Applies acquired knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Reliable transportation- Local travel to client sites and ability to be flexible with support coverage
Preferences
Associates/BSIT, ITIL.MCP, MCDST, Network+ & Server+ certification(s) are a plus

Job Type: Contract

Salary: $20.31 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Experience:

• Field technician: 1 year (Preferred)

Work Location: One location

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