Job description
Are you interested in working in a growing industry? Increased demand for smart home security has opened a
Field Technician opportunity at Guardian for high-energy people like you.
We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.
Position Summary:
The Residential / Builder Installer is responsible for installing systems in designated locations, specifically within currently occupied homes. Systems will include but not be limited to burglar alarms, fire alarms, home networking and Internet training for Smartphone interfaces. A Residential Installer will have satisfactorily completed a 90-day training program and will be able to work alone while performing work in existing residential dwellings. Solid soft skills and a knack for training the end-user are crucial.
What’s In It For You:
- Attractive compensation package
- Comprehensive benefit package starting day 1
- Comprehensive training
- Company van
- Opportunity to grow within the company
- The chance to be part of a Top 10 company and high-energy employee culture
What You’ll Be Doing:
- Installs Company authorized equipment in customer homes in accordance with established standards and procedures
- Designs layout of the system utilizing thorough knowledge of the equipment and its capabilities. Suggests alternative equipment options that may enhance the customer’s experience and overall satisfaction.
- Train customers on installed equipment as well as its peripheral applications such as Smartphone application interfaces
- Demonstrate systems for customers and explain details such as the causes and consequences of false alarms
- Test backup batteries, keypad programming and all features to ensure proper functioning, and to diagnose malfunctions
- Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer
- Maintains the highest standards of decency, honesty, and integrity as a guest in a customer's home
What You’ll Need:
- High School diploma or GED
- Minimum of 2 years’ experience performing similar duties, preferably in the home security, cable TV, telephone service, electrical/low voltage wiring or home improvement industries. SECURITY INDUSTRY EXPERIENCE HIGHLY PREFERRED.
- Expert troubleshooting and problem-solving skills
- Proficiency with computer hardware components and software packages
- Trade licenses and registrations in accordance with state/local regulations as required (company paid) and pass all state licensing requirements
- Physical demands include but not limited to standing, walking, or driving for long periods of time, work from high places, climb ladders and navigate through small tight areas; and lift up to 50-80 lbs without assistance
- Valid driver’s license
- Pass a comprehensive background investigation and drug screen
For immediate consideration, all qualified candidates should apply now! Guardian Protection Services is an Equal Opportunity Employer.
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