Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you’ve made to our country. We’re proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

UT Southwestern Medical Center is hiring for Financial Aid Assistant,

Financial Aid Works under general supervision to provide assistance to students regarding financial aid inquiries.

Experience and Education

High School or GED required.

2 years of experience in customer services and/or administrative support in a professional environment required

Financial aid experience highly preferred.

Job Duties

Provide front line customer support taking incoming phone calls from students. Provide basic information on accessing the student portal or other systems and understanding the financial aid process and refer issues to appropriate upper-level staff as needed. Make virtual and in-person appointments for advising staff in Outlook.

Assist Senior Advisor (Operations & Special Populations): Coordinate collection of documents, forms, and data required for financial aid eligibility assessment; perform some data entry.

Respond to incoming student emails requesting basic information. Assist students by email, phone, and online chat in accessing and completing financial forms and processes.

Assist Associate Director: Import data into form templates and review for completeness to produce PDF reports for donors.

Transmits electronic files daily with Federal and state systems to facilitate loan and FAFSA processing (note: to qualify for security clearance, must not be in default on a Federal student loan); Run and review reports to determine type and level of action to update records and/or resolve discrepancies.

Scan and index documents into OnBase imaging system and perform maintenance of electronic student files to ensure accuracy.

Assist Advisor for Outreach & Communications: send out Debt Management emails to appropriate student cohorts; coordinate arrangements for on-campus and virtual events, and manage registration & responses for events.

Assist in preparing bank deposits for incoming outside scholarship checks. Submit requests for checks to be prepared for returning of funds to state agency.

Performs other duties as assigned.

Knowledge, Skills & Abilities

Establish and maintain effective working relationships with co-workers and students of diverse backgrounds.

Prepare and maintain accurate records, reports, and meeting minutes.

Communicate effectively, orally and in writing, with students, faculty, and staff.

Maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies.

Work independently on assigned tasks with little supervision; organize time and projects to meet deadlines.

Working Conditions

Work is performed primarily in an office setting.

For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

To learn more, please visit: why-work-here/diversity-inclusion

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