Financial Customer Support Representative - Knoxville
Full Time
Knoxville, TN 37932
Posted
Job description
Job description
We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services client.*
As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Required qualifications, skills and experience
This position is a remote position however it does require you to live within 100 miles of our Knoxville, TN location.
Desired qualifications, skills and experience
About SYKES
We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services client.*
As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Required qualifications, skills and experience
This position is a remote position however it does require you to live within 100 miles of our Knoxville, TN location.
Desired qualifications, skills and experience
- You are 18+ years of age
- You have a high school diploma or GED
- You can pass a criminal background check and drug screening
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- Handle inbound service calls and provide accurate account and financial product information
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Multitask and navigate through multiple systems
- Read client legal disclosures verbatim
About SYKES
- Work with Us and You'll Enjoy:
- Hands-on, 100% paid training
- Work from home benefits include saving time, money, and the environment
- Tuition assistance
- Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
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