Job description
Who We Are:
Staffing Fitness is a recruitment agency that finds top talent in the health, fitness, wellness, and beauty industry. We assist our clients in finding amazing candidates with top-notch skills to be the best fit for the right opportunity. Our client will be disclosed upon being selected for the interviewing process.
Our Client x Job Description:
The Coach is responsible for both the client and the gym's success. Each coach is on the frontlines changing lives.
The main objectives to the coaching role are:
- Create lasting relationships
- Provide a clean, safe, (fun) environment
- Guide clients to become a better version of themselves, each and every day
- Hold clients accountable through personal support
- Grow client count and revenue
- Onboard and nurture clients with excellence
- Daily customer service responsibilities
- Executing promotions
- Facility cleanliness
A Coach has the platform to become an influential fitness professional in their clients daily lives, goals and even families. A coach can never settle for the status quo in their care for their clients.
Requirements:
- Must have a deep desire for others success
- Must be high energy
- Must not be selfish or self-centered
- Must be a team player
- Must understand that this is a business; In order to help people and provide for all employees, it must be profitable.
- Must have sales aptitude
- Must be a great listener and ability to exemplify empathy
- Must LOVE appreciating customers and giving them an amazing experience to keep them coming back
- Must give EXCEPTIONAL service
- Must be excellent in follow-up and follow-through
- Understanding that the reason it is called work is because the position requires WORK
RESPONSIBILITIES:
Prior to Class -
- Review brand warm-ups/workouts. Review all associated videos or tools. Ask questions if needed.
- Set-up or reset equipment for upcoming workouts.
- Collaborate with teammates on the execution plan for class.
- Be on the floor, fully available to greet and chat with clients 10 minutes prior to class.
- Greet customers with energy within 10 sec of walking in the door (like Cheers where everybody knows your name).
- Must read over/learn internal promotions for the week so it sounds smooth when presenting it to the clients.
- Spot check the facility to make sure nothing is out of place, it is always stocked, clean and presentable.
During Classes -
- Never be on your cell phone.
- You should sweat from motion, never sit down.
- Do not stay in one spot, constantly pace the room.
- Fully follow the Class Structure protocol for each class.
- Always start and end class on time.
- Try and engage with every client as many times as possible
- Do not carry items (shaker, water bottle, etc.) with you while you coach
- Show don’t tell. Demonstrate and assist when someone is having issues.
- If giving physical cues, ask if you can touch the client, and always use knuckles outwards
- Make intentional announcements before & after class for internal promotions.
Outside of Class Times -
- Complete client onboardings when assigned a new client
- Reset workouts and equipment as needed.
- Execute your daily operational responsibilities assigned by your manager
- Ensure clients are setup and completing every assessment associated with their program
- Reset program weekly for clients with customized program
- Write hand-written cards for the week, along with other responsibilities.
- Complete all items associated with current promotion (6 wk challenge, Challenge, Referral Rewards, Etc.)
- Ensure all cleaning and maintenance for the day has been completed with excellence.
- Enter scores for the day, make social media posts & celebrate your clients.
- Follow-up with clients who missed class, or have been out for a while.
- Place gym orders, POS processing, work on gym promotions, etc.
- Product re-stock and inventory.
- Study upcoming workouts.
- If tasks are complete: always ask your manager if there is anything else you can help with.
Before leaving:
- Break down workouts. Setup for the next day or next shift.
- End of day: Turn off any music/speakers/lights etc. & turn on alarm on way out, and lock with key.
Additional:
- Assist with sales, upgrading clients, and growing your locations revenue
- Must be flexible to help cover for coworkers when they are out sick or on vacation
- Social media presence and influence
Hours:
❖ Monday - Friday: TBD
❖ Saturday: 1-2x a month
In addition to regular hours; also expected to attend and assist at all company Events, Challenges, Staff Meetings, and additional training or coaching workshops. Hours may vary slightly from week to week based on current gym offerings or needs.
The Compensation:
- $40-$50k salary + bonus ops
- Free Gym Membership + 1 immediate family member
- (3) Friends and Family memberships (discounted memberships)
- Paid Vacation Time
- 20% off items sold at your gym location
- Medical Benefits options
- Employer Contributions
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