Job description

Job Description
*
$1,000 Bonus After Finishing Your 90 Day Probationary Period.*
I. Position Summary
Guaranteeing our guests at each of our locations receive an amazing, memorable experience and creating an environment that makes our guests feel at home

II. Job Functions

• Must be able to work at all locations.

• Must have an open and flexible schedule and be willing to change location and hours on a daily basis.

• Must have a commitment to consistency of our Core Values & Culture at each of our locations.

• Must send a daily recap to the DOO & ROM.

• Weekly Training initiatives recap sent to ROM

• Ability to open and close all restaurants

• Controlling FOH labor by cutting employees at appropriate times

• Ability to give refunds

• Ability to properly use all discount buttons

• Running and analyzing discount reports

• Running credit card batch

• Balancing banks and cash out reports

• Taking deposits to bank and getting change

• Understanding Nevada time regulations to avoid overtime and schedule properly

• Ability to recite and exemplify core values and brand pillars

• Ensuring delivery of amazing experiences

• Scorpion shot bell

• Ambiance (lighting, temperature/understanding of heating and cooling, music level, etc.)

• Position numbers in delivery of food

• Analyzing guest feedback and providing direction to continuously improve guest experience including table touching

• Coaching service staff to respond to guests’ needs and anticipate unstated needs

• Listening to and resolving guests’ complaints including the social reviews on Yelp, Facebook, Google, Trip Advisor, etc.

• Coordinating and coaching communication between guests and staff

• Coaching and managing service team to ensure all service standards are met, including pre-shift meetings twice a day

• Responding to compliments and complaints

• Completing daily sanitation and temperature logs

• Ability to efficiently expedite kitchen orders

• Ability to reset all computers and systems in case of system failure

• Completing training packets with all new employees

• Completing daily checks to ensure all city codes are met

• Ensuring cleanliness of restaurant, bar, restrooms, side stations, and kitchen

• Maintaining server cleaning and sidework

• Ability to fully manage control play, T.V., and video system

• Maintaining and responding to email, slack, working marketing/operations calendar

• Run and execute all outside catering events such as Life Is Beautiful and Allegiant

III. Job Requirements

• Must have current Health Card, TAM Card, Sheriff's Card, and ServSafe

• 2 years’ restaurant experience or 1 year restaurant management experience preferred

• Must have knowledge of Microsoft Office and POS systems

• Must be able to stand and walk for 10-12 hours in a fast-paced, crowded, and noisy environment including nights, weekends, graveyard, and holidays

• Must complete the menu test with 90% proficiency or higher

• Passing knife safety test

IV. Core Competencies

• Tribe Member, Inspiring, Empathetic, Resourceful, Delivering WOW

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work Location: In person

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