*REMOTE OPPORTUNITY*

FRANCHISE BUSINESS COACH - MAIDPRO, NORTHEAST TERRITORY

POSITION SUMMARY

The MaidPro Franchise Business Coach - Northeast Territory works with the Business Coaching team, and franchise community to increase revenue, profitability and satisfaction. The Support Coach provides an additional layer of support to guide franchise owners to the appropriate resources and tools for revenue growth.

The MaidPro Franchise Business Coach - Northeast Territory will collaborate with the coaching team to create, develop and enhance initiatives to increase profitability of franchise owners throughout the U.S. and Canada. The northeast franchise support coach initiates and implements project administration as well as event planning for assigned Peer Performance Group (PPG) meetups, calls and coaching events.

KEY ACCOUNTABILITIES

• Primary point of contact for the MaidPro brand with all stakeholders for the Northeast (U.S. and Canada) region
• Provide franchisees with expert coaching advice and guidance to grow their sales and profits
• Lead implementation of brand initiatives and standards throughout the region
• Manage day-to-day business needs through SalesForce
• Schedule Open Hours, workshops, calls, and meetings as needed.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across team and department heads.
• Understand interdependencies between technology, operations and business needs to bridge any gaps within MaidPro Support Ecosystem.
• Lead additional business initiatives for the brand when needed
• Create, document and implement processes for the team as needed
• Contribute information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; optimizing and creating audits; identifying trends; determining system improvements; implementing change.

Relationship Management - Serve as a liaison contact between the MaidPro Home Office and franchisees.

Peer Performance Groups (PPG)

• Responsible for planning and managing budgets
• Coordinate and manage franchisee in-person meetings and live phone calls/webinars to align with home office focus months.
• Coordinate specialized support and resources from the Home Office to take part in Peer Performance Group (PPG) calls
• Implementing resources to track business metrics and performance
• Running Leaders and Regional PPG calls
• Managing all aspects of annual meet-ups. Coordinating all travel plans for Home Office, accommodations, activities and structured office time for PPG groups
• Scheduling Quarterly Revenue PPG calls
• Check revenue for franchises and move to appropriate group as needed (bi-annually)

PROFESSIONAL QUALIFICATIONS

• 
  Analytical and critical thinking skills
• Excellent verbal and written communication skills
• Self-motivated, resourceful, and able to take initiative
• Ability to work effectively independently, with team and other partners
• Proficiency in MS Excel, Google Doc, Salesforce
• Proficient with technology and ability to adopt new technologies (MS Office, CRM items, Google Docs )
• Strong desire to coach and help others
• Bachelor's Degree in Business Management or related field a plus

WORKING AT THRESHOLD BRANDS

Threshold Brands is a private equity sponsored franchisor with over 500 franchise locations generating sales in excess of $200 million annually. All of our brands provide services for the homeowner. This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 8 brands strong, supporting not only MaidPro but also Men in Kilts, Patio Patrol (formally FlyFoe), Pestmaster, USA Insulation, Plumbing and Heating Paramedics, Sir Grout and Granite Garage Floors. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

BENEFITS

We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include:

• Medical, dental, vision and other ancillary benefits on your first day of employment
• Remote work environment
• PTO
• Employee Assistance Program
• 401k
• Collaborative, fun company environment and culture