Job description
Seville Plaza Hotel Kansas City is looking for candidates who match our enthusiasm and energy to exceed guest expectations!
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Must be at least 21 years of age. Seville Plaza Hotel employees must maintain a high standard of integrity, service and hospitality at all times. Abide by company attendance, cell phone, and uniform policy and maintain personal hygiene with a professional appearance.
Retail, Hospitality and Customer Service experience strongly preferred.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Complete additional assigned tasks in a timely and courteous manner
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Choice Advantage, SynXis and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking, Expedia, and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Additional Information
- Must be at least 21 years of age to apply.
- In-person candidates with scheduled interviews will be first considered.
- No phone calls. Please do not call the hotel to inquire. Use the Indeed messaging for best response.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Tips
COVID-19 considerations:
Face masks encouraged. Common surfaces are sanitized regularly. Kansas City Health Department vaccination protocols are in effect.
Ability to commute/relocate:
- Kansas City, MO 64111: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have or can you obtain a Kansas City, MO Health Department Food Handlers Permit?
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location
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