Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Seasonal Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

Performs the full range of front desk responsibilities for hotels, condominiums, and rental homes. Responsible for welcoming guests and/or homeowners to facility; registering and assigning accommodations; obtaining payments; issuing card/room key and escort instructions to bell staff. May provide information on amenities, services, and directions to guests; responds to questions, resolve guest issues in friendly manner. Maintains records of room availability and guest accounts. Checks departing guests out and closes out account. May coordinate receipt and delivery of messages and items for guests.

Job Specifications:

• Housing: Accepting Applications
• Outlet: The Lodge at Vail
• Starting Wage: $20 / hour
• Shift & Schedule Availability: Full Time, Year Round (11 months)

• Skill Level: Entry

Additional responsibilities include but are not limited to:

• Assist all guests with questions, requests and problems as required in a friendly and positive demeanor. Ensure that all guest problems are resolved in a timely and efficient manner.
• Be aware of the Rock Resorts Brand Standards and execute standards in day to day operations and guest interactions.
• Answer the phones according to the standards of proper etiquette and as efficient as possible.
• Complete daily check-list each shift and perform opening/closing duties.
• Perform guest registration and room assignment and accommodate special requests of all customers.
• Assist with guest bills, billing enquiries and understand how to solve basic guest billing discrepancies.
• Handle all front desk duties according to hotel policies, procedures, internal rules and brand standards.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
• Handle mail and messages properly and on a confidential basis.
• Have knowledge about room rates, packages, discounts, promotions and upgrade program and know how to handle each.
• Perform duties as a Resort Services Operator. Take ownership of the HotSoS entries and guest follow-up
• Complete mid-say and other follow-up calls.
• Be actively involved in front desk special projects, task and initiatives.
• Cash handling and bank reconciliation responsibilities.
• Work in conjunction with other hotel departments and employees to provide exceptional guest service and ensure all guest requests and standard requirements are attended to.

The budgeted range starts at $20 - $21. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 475731