We are a newer property looking to build an award-winning team! We are hiring for Front Desk Team Members. Our starting pay is 13.00 to 15.00/hr.

The Front Desk Agent assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need employees with an eye for cleanliness and attention to detail. Must be willing to help the team as required. Must be friendly, outgoing, and have great customer service. Must have reliable transportation.

Room Assignments, Changes, and Issues

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received, whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Facilitate the washing, drying, and folding of house laundry as required.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Any duties assigned by the Assistant General Manager and/or General Manager.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma or GED required.
• Previous front desk experience highly preferred.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule.

Our Property: The BRAND NEW Aloft is a 7-floor standalone hotel with 125 keys. We are located in Downtown Wilmington located on the Cape Fear River. Connected to the Riverwalk, nominated as one of America's best, we offer ideal accommodations for either the business or leisure traveler. Our guests relax in spacious loft-inspired rooms with plush bedding, a flat panel TV, rainfall showerhead, and more. When you are ready to venture out for the day for some sun and fun, visit Wrightsville Beach, located just 15 minutes away, or Carolina Beach, just 30 minutes away.

Our Parent Company: Poteat Hospitality Associates, LLC is a family-owned hotel and restaurant management company located in Laurinburg, NC. Our owners not only manage our properties, but they also own each property. Many of our properties have received numerous awards as we take pride in all of our properties and believe strongly in exceptional guest service. We currently operate seven hotels and one restaurant in the state of North Carolina. Our portfolio includes four Courtyard by Marriott properties, one Hampton Inn and Suites by Hilton property, one Best Western PLUS property. We are in the process of ramping up our newest property, the Aloft Wilmington Coastline Center. We are looking forward to breaking ground with another Courtyard by Marriott property in the future.