Job description

The Red Roof Inn & Suites hotel in Macon, GA is currently accepting applications for Part Time Front desk position to work at our Hotel which has 89 rooms.‪‪

Primary Duties and Responsibilities: ‪We seek an energetic, friendly and intelligent person to assist our guests warmly, efficiently and professionally in all Front Office related duties. The front desk candidates must be dependable and responsible. Some of these include but are not limited to:

• ‪Check guests in and out and make reservations for hotel as needed
• ‪Take reservation calls from current and future guest, professional and personable phone skills.
• ‪Update Property Management System with all new and additional guest information and post all charges to folios
• ‪Being able to deal with upset guest through exceptional customer service and ability to problem solve effectively
• ‪Great communication skills, ability to take on new tasks
• ‪Detail oriented
• ‪A team player and a self-starter, yet able to work independently within the hotel’s standards and policies
• ‪Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• ‪Fulfill all other front desk duties for an 8-hour shift as required

‪ Requirements:

• ‪Excellent skills in Data Entry. Precise and Accurate reporting is essential at our property.
• ‪Due to the nature of the hospitality industry you will be required to work varying schedules based on the hotels needs. This may include weekends and/or holidays
• ‪Excellent interpersonal skills and ability to learn quickly
• ‪Desire to work cooperatively with your colleagues
• ‪You must be able to stand 8 hours a day, bend, stoop and reach
• ‪Ability to read, listen and communicate in English both verbally and in writing
• ‪Ability to deal effectively with internal and external customers with high level of diplomacy, tact and patience
• Knowledge of local area

Job Tasks:

• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Plan, schedule or supervise the work of other employees.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Date-stamp, sort, and track incoming mail and messages.
• Arrange tours, taxis, or restaurant reservations for customers.

PART-TIME POSITION

Job Type: Part-time

Job Location:

• Macon, GA

Required education:

• Associate

Required experience:

• Hotel Front Desk: 1 year

Required languages:

• Spanish
• German
• French

Required license or certification:

• Drivers

We have set up application questions for your job.

You have requested that Indeed ask candidates the following questions:

• Are you in Macon, GA ?
• Have you completed the following level of education: Associate ?
• Do you have at least 1* year of *Hotel Front Desk experience?
• Do you speak Spanish ?
• Do you speak German ?
• Do you speak French ?
• Do you have the following license or certification: Drivers ?

Job Type: Full-time

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Required)
• Hotel Front Desk: 1 year (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person

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