Job description
We have an immediate need for part time, specifically afternoon shift. Will train.
Chem-Dry’s mission is helping people live healthy lives, which starts with clean carpets cleaned n their home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery. Plus, our green-certified solution, The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. Chem-Dry's Administrative Dispatcher Assistant is part of the hub of this Chem-Dry location. This role will be a part of customer engagement in the form of phone, email and social media platforms, working with Field Technicians, assist with ordering and invoice management as well as daily office operations. If you enjoy a fast paced, customer focused and team oriented environment, Join our Team! Responsibilities:
- Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
- Promote and sell the full suite of Chem-Dry services to inbound customer requests by phone and email.
- Provide support to Technicians Management
- Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
- Suggest upgrading treatments to customers to service customers needs
- Follow-up with customer inquiries
- Complete required forms
- Demonstrated passion for excellent customer service
- Effectively communicate with internal team members and customers
- Previous dispatch experience (preferred) will train
- Ability to manage multiple tasks and maintain a positive attitude
- Knowledge of and desire to learn and leverage technology
- Learn and communicate Chem-Dry offerings and process
- May be subject to an on-site drug test
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.
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