Job description

Hampton Inn & Suites Amarillo West

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• OnQ System
• Train, supervise and support office staff
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor suite shop inventory
• Ensure company’s policies and security requirements are met

Skills

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (Printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: One location

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