Job description

Associates in Otolaryngology of NJ is seeking a front desk receptionist with experience for our busy West Orange, NJ office. This is a full-time position with various schedules from 8:00 a.m. to 6:00 p.m., Monday – Friday.

Good customer service skills and must enjoy working with the public.

For this position to be a good fit, there are a few qualities we require candidates to possess:

• Basic computer literacy skills-- MS Office (Word, Excel, Outlook). We will train to use our user-friendly data Office Management Software,
• Excellent oral and written communication skills
• Well-versed in the English language with good articulation and volume-- Many of our patients are hearing-impaired and you may be asked to speak up or repeat yourself, especially over the phone.
• Patience and politeness-- Again, you may be asked to repeat yourself often or need to speak slowly and clearly, while being understanding and compassionate of others' disabilities.
• Courtesy and a caring, pleasant demeanor-- Essential as you will be the first person our patients see when they arrive, or speak to when they call
• Attention to detail-- To ensure we provide optimal care and keep accurate records
• Ability to establish and maintain a professional rapport with patients and co-workers
• Effectively handle multiple incoming telephone lines with the ability to answer general questions and schedule appointments.
• Heavy patient traffic - meet and greet appointments and walk-ins requesting hearing aid assistance
• Familiarity with basic medical terminology

We offer all new team members Horizon insurance, a $125 stipend towards required uniform (scrubs), and paid sick and vacation days accrued monthly.

Education and Experience: High School Diploma or equivalent. Experience in an office environment with an emphasis on customer interaction.

Knowledge of electronic medical records or experience with billing is a plus

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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