Job description
Starting pay is based on EXPERIENCE!
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and fulfill guest requests
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math's and computers
· Flexibility - night, weekend and holiday shifts are all part of the job
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
· Organized & Clean - we'll need you to keep the desk organized and keep up with cleaning of the lobby in between your shift'
'
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $12.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
To keep our front desk agents safe as possible, we’ve provide mask, gloves, hand sanitizer and sanitizing wipes.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
- IHG/Opera PMS: 1 year (Preferred)
Work Location: One location
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