Job description

THE GUEST SERVICE REPRESENTATIVE IS TYPICALLY THE GUEST’S FIRST INTERACTION WITH THE HOTEL SO WE NEED TO MAKE SURE IT IS CONSISTENTLY A POSITIVE ONE. EACH GUEST NEEDS TO BE WELCOMED AND ACKNOWLEDGED WITH THE qUALITY INN SERVICE ATTITUDE. GSR’S ARE RESPONSIBLE FOR ENSURING WE PROVIDE THE HIGHEST LEVEL OF GUEST SERVICE AND THAT OUR STANDARDS ARE MET AND MAINTAINED AT ALL TIMES. WITH A COMBINATION OF A PASSION FOR THE JOB AND THE RIGHT COMMUNICATION WITH OTHER DEPARTMENTS, GSR’S HAVE THE ABILITY AND EMPOWERMENT TO MAKE THE GUESTS EXPERIENCE MORE THAN MEMORABLE. GSR’S MUST HAVE A POSITIVE AND PROFESSIONAL UPBEAT PERSONALITY WITH A DESIRE TO DELIVER OUTSTANDING CUSTOMER SERVICE TO OUR GUESTS.

ROLE AND RESPONSIBILITIES

Financial Returns:

* Perform accurate check-ins and check-outs of guests daily.
* Make reservations over the phone and in person.
* Perform job functions with attention to detail and accuracy.
* Ensure credits and adjustments are correct.
* Communicate supplies needed to work effectively.
People:

* Follow directions thoroughly.
* Work cohesively with co-workers as part of a team.
* Work with minimal supervision.
* Effectively communicate with guests, management and co-workers to their understanding.
Guest Experience:

* Greet guests in a friendly and professional manner.
* Engage each guest as a unique individual and listen attentively to their requests
* Understand guest’s service needs.
* Answer the telephone in a timely and professional manner.
* Anticipate and address guest’s service needs.
* Maintain confidentiality of guest information and pertinent hotel data.
* Listen and respond to guest complaints and ensure corrective action is taken in a timely manner to achieve complete guest satisfaction.
* Run daily reports to check reservations for accuracy and identify any guest special requests.
* Responsible for completing all training in a timely manner.
Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

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