Job description

Dr. G's Urgent Care is looking for talented individuals to add to our fast-growing urgent cares. We are a very busy urgent care, open 7 days a week. Some holidays and weekends are required. This is a great place to expand your knowledge and grow within a company who's goal is to help improve quality of life for others!

Position Summary:
At Dr. G's Urgent Care, the Front Desk Receptionist, is the first person our patients see when they arrive. The Front Desk Receptionist is responsible for greeting all of our patients with a smile as they arrive. You are also responsible for answering all incoming phone calls and determining the need of the caller and how you can assist. Scanning documents, scheduling/canceling appointments, verifying insurance, are other responsibilities of the receptionist.

Responsibilities:
- Always polite and professional
- Communicates clearly with patients, visitors, and staff
- Bilingual skills are a plus
- Works well in a fast-paced environment
- Able to handle multiple tasks at any given time
- Uses excellent phone etiquette at all times
- Consistently professional and courteous when interacting with patients or visitors
- Promptly answers phone calls, accurately determines the need of the caller, and how to assist them
- Knowledgeable in health insurance, and the patient payment process
- Recognizes patients experiencing medical emergencies, and quickly notifies the clinical staff to assist them
- Manages the patient waiting room queues
- Ability to make efficient use of time while at work without having to be reminded or monitored
- Able to take direction and follow through
- Carefully and accurately enters information into medical record system
- Verifies insurance eligibility, and correctly determines additional payments required
- Maintains calm during stressful situations
- Skilled at diffusing situations involving upset patients or visitors
- Ability to collect money for patient’s visit, & passed due balances
- Ability to manage money accurately
- Responsible for balancing cash drawer at the beginning and end of each shift
- Acts with integrity and honesty in all work-related activities
- Complies with HIPAA and OSHA standards
- At least 2 years of experience in customer service industry
- 1 year of experience in medical front office registration or billing of medical facility is preferred
- Must be fluent in English, speaking and writing
- Some weekends and holidays are required

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 12 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Coral Springs, FL 33071: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What languages do you speak?
• Have you worked for Dr G’s Urgent Care before?

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: In person

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