Job description

Village Inn Hotel and Event Center, Trademark Collection by Wyndham serves Winston-Salem, NC and the Piedmont Triad area, and surrounding communities. Much more than an Event Center, Village Inn is a dynamic venue that offers a fresh approach to meetings, conferences, fundraisers or social events. Multiple gathering rooms offer captivating spaces and desired amenities, functionality, and modern style to one of Winston-Salem’s most vibrant areas, Village of Clemmons. Our Guests rest comfortably in one of our 141 guest rooms and suites that provide for a relaxing, hassle free experience. The onsite Crosby Pub and Restaurant is a well-known local gathering spot for golf enthusiasts, sports fans, active civic groups, and families. Come see why we are known as “One Venue, Endless Possibilities”.

We are looking for a Front Desk Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Some of your responsibilities include:

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate with other departments: Reservations, Sales, Housekeeping, Maintenance

Job Requirements

• High school diploma or general education degree (GED) required.
• At least one year experience in a Front Desk or customer-facing role.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.

Special Job Skills

• Positive, Friendly and professional demeanor
• High Attention to Detail and Accuracy with Guest Reservation information
• Willing to work with a Great Team in a Family Oriented Atmosphere

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift- 1st or 2nd shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Job Type: Full-time

Pay: $12.00 - $12.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Clemmons, NC 27012: Reliably commute or planning to relocate before starting work (Required)

Experience:

• hotel front desk: 1 year (Preferred)

Work Location: One location

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