Job description

Our team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of uBreakiFix, delivering award-winning, personalized customer experiences.

Pay Tier

Training Period (60 days) = $17 an hour

Tier 1 - Tech can perform FOH duties, phone repair, tablet repair = $18/hourly

Tier 2 - Tech learns how to work on PCs, laptops, consoles (hardware and software) = $19/hourly

Tier 3 - Tech learns basic soldering skills = $20/hourly

Tier 4 - Advanced soldering and motherboard work = $21+/hourly

We welcome all who have no experience and hope to get techs to Tier 4. You just need to show us. All training and equipment is provided.

Customer service/Sales Representative benefits & compensation:

• Front of house and single day repair individual
• We offer competitive pay hourly pay depending on experience.
• Commissions for sales of accessories and device protection products. Motivated individuals can easily make $500+ extra a month in commission compensation.
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Standard California Sick Leave

Customer service/Sales Representative responsibilities:

• Check in customer devices, sell personalized product solutions, and accessory sales.
• Complete technical and non-technical training including device certifications and sales training courses.
• Deliver world-class customer service
• Demonstrate uBreakiFix’s Core Values in all interactions
• Exceed customers service exceptions on a daily basis
• Meet or Exceed KPI Metrics for performance on sales.
• Complete administrative work (Follow up customer leads, organizing accessories, and keeping the store front clean.

Customer service/Sales Representative requirements:

• Some knowledge in repair, sales, and customer service is good but not required. We will train the right candidate who is hungry and looking for new opportunity.
• Be able to pass a drug, background, and driving screen
• One or more years of customer service/retail sales experience preferred
• Experience in up-selling and educating customers on products
• Knowledge of the latest technology including and not limited to mobile devices, TVs, laptops, operating systems and other general electronics
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office
• Ability to work a flexible retail schedule
• Strong work ethic
• Understands pay is earned not given

Partnerships:

• Apple (Certified)
• Samsung (Certified)
• Google (Certified)
• HP (Certified)
• Amazon (Authorized service center)
• Asurion (Verizon, AT&T, Home Plus)
• Verizon Extended Warranty (Authorized service center)
• Square trade (Authorized service center)
• Element TV (Authorized service center)

COVID-19 precautions

• Masks or face shields currently worn by all employee's.
• Covid Vaccination is strongly encouraged and bonus for completion
• Temperature screenings
• Sanitizing, disinfecting, and daily cleaning procedures in place'

'Work Location: One location Work Remotely No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Elk Grove, CA 95624: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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