Position: Front Office Manager-SpringHills Suites by Marriott at Cadillac Jack's Gaming Resort, Deadwood SD

Reports To: General Manager

Pay: $16 an hour and upwards DOE

Sign-on bonus!!!

$50 travel voucher every paycheck for 1st 90 days of employment

Hours: must be available for morning and overnight shifts

The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Essential Duties and Responsibilities:

• 
  Oversee staff and operations of the Front Desk and acts as Manager on Duty in absence of Hotel General Manager.
• Within guidelines established by the hotel or management company, ensure proficient, professional handling of arriving and departing hotel guests.
• Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest satisfaction to identify areas of improvement.
• Trains, motivates and supervises front desk staff; responsible for scheduling.
• Consistently achieves monthly revenue production targets.
• Ensure proactive, professional sales effort is consistently undertaken to maximize revenues.
• Ensure that guest problems and complaints are handled in a courteous and professional manner and ensure follow through.
• Other duties may be assigned to meet business needs.

Requirements:

• High School diploma or GED required.
• Associate’s degree or other advanced degree is preferred.
• Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
• Working knowledge of MS Office required and hotel property management systems.
• Proven ability to multi-task in a high-volume work setting with strong attention to detail and deadlines.
• Highly organized, results oriented with the ability to be flexible with schedules, assignments and additional duties.
• Previous experience in front desk leadership a plus.
• Morning, evening, night, weekend and holiday work required.

Benefits Offered:

• Health / Dental / Vision / Life
• 401k plan with a 3% match after one year of employment
• Company-wide discounts on hotel rooms & restaurants and franchise hotel discounts

An Equal Employment Opportunity Employer