Job description
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
The Role and What You’ll Do:
As a Fulfillment Specialist, you are responsible for taking the steps to complete event ticket orders that come in via our website, and through our On Location sales team.
SHIPPING
- Use internal and external tools to fulfill orders.
- Assist with the distribution of electronic & mailed tickets.
- Printing of shipping labels, pulling of tickets from inventory, packaging of tickets and related documents for shipment. Barcoding for qualified orders.
- Filing of necessary order documents
RECEIVING
- Verification of incoming physical and digital inventory against purchase orders, seeking prompt resolution in the event any discrepancies are found.
- Maintains record of work completed.
INVENTORY CONTROL
- Digital ticket file and data management.
- Compiles, sorts, and verifies accuracy of data.
- Review error reports and processes corrections as needed.
- Files or routes source documents.
- To assist in inventory audits and perform routine cycle counts.
FULFILLMENT & CUSTOMER SERVICE
- On-Site distribution at remote box offices at our events, travel is required.
- Provide exceptional customer service to our customers via email and phone.
- Responds to inquiries regarding status of ticket order.
- Must be able to work early mornings, late evenings, weekends, and holidays.
- To work accurately and efficiently in a fast-paced work environment.
You Have These
- Degree from college or technical school and / or three to four years related experience.
- Previous Customer Service or Call Center Experience a plus.
- Previous Box Office/Ticketing Experience a plus.
- To perform this job successfully, an individual should have knowledge of Database; Internet; MS Office including Outlook, Word and Excel.
- Ability to Travel to events to support with remote box offices.
- A solid understanding of major sports and entertainment events.
- Ability to work well with others in a fast-paced team environment.
- Ability to multi-task and stay organized.
- Ability to work hard, problem solve and lead by example.
- Exceptional presentation and written communication skills.
- Ability to work evening, weekends, and holiday work as required.
- Other duties assigned as needed.
Travel:
This position may require up to 25% travel.
How we work:
Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
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