Job description

Under the direction of the General Manager, oversees the Front Desk, Housekeeping, Sales and Maintenance Departments. The Assistant General Manager ensures that all policies and procedures are followed in order to uphold company standards.

PRIMARY DUTIES AND ACCOUNTABILITIES

65 % of Time (Essential)

Management/Supervisory

• Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising the performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
• Conducts or aids in conducting all weekly, quarterly, and annual meetings.
• Assists General Manager in annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
• Performs functions of the General Manager in his or her absence.

Financial Responsibilities and Forecasting

30% of Time

• Responsible for completing weekly summary reports for the General Manager.
• Maintains accurate records of hotels funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card receipts, and registration information.
• Reviews vendor invoices.
• Responsible for employees Time Cards verification
• Assists in the preparation of the yearly and quarterly budgets as well as the annual marketing plan

Guest Service

Ongoing

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

10% of Time

• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as directed by General Manager

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

• Bachelor’s Degree or equivalent years of experience required.
• Previous experience as an Assistant General Manager highly preferred.
• 2+ years of supervisory experience required.
• Accounting or financial experience is highly preferred.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Good decision-maker.
• Ability to work independently.
• Superior customer service skills.
• Excellent communication skills.
• May be required to travel.
• Able to work a flexible schedule.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Schaumburg, IL 60173: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location

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