Job description
Our Tasting Room Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family’s unique story and guiding guests on a captivating journey through our Hartford Court wines.
As a Tasting Room Host at Hartford Court, you will:
Essential Duties & Responsibilities Include (but are not limited to):
Qualifications & Requirements:
offers a competitive hourly wage plus commission; compensation is DOE.
As a Tasting Room Host at Hartford Court, you will:
- Cultivate a positive, upbeat team dynamic
- Prioritize genuine hospitality and exceptional customer service
- Foster a passion for wine, with a hunger for continuous education
- Utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment
Essential Duties & Responsibilities Include (but are not limited to):
- Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience
- Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
- Process orders accurately within POS system; pack & fulfill customer orders
- Maintain accurate customer information & update POS as needed
- Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices
- Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty
- Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing
- Uphold confidence & comfortability speaking to varying group sizes and VIPs
- Employ technological savvy; troubleshoot issues as needed
- Wash & polish glassware; restock glassware & inventory items
- Clean & maintain Tasting Room aesthetic as intended
- Utilize organizational skills, attention to detail, & the ability to follow through on projects
- Assist with printing menus & collateral
- Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests
- Uphold professional appearance, demeanor, & enthusiasm
Qualifications & Requirements:
- Must be 21 years or older
- Working weekends is a must
- Experience within the hospitality or food and beverage industry
- Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service
- High School Diploma
- Ability to lift and carry 50 lbs.
- Ability to work a flexible schedule, including weekends, evenings, occasional events, and some holidays
- Ability to sit bend, stoop, twist and walk for prolonged periods of time
offers a competitive hourly wage plus commission; compensation is DOE.
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