Full-Time Team Lead - Vancouver Mall Drive

Highly motivated team members are needed for full-time team lead positions.

Prerequisites:

• 18 years of age or older
• Minimum of 1 year of management/leadership experience
  • Athletic/extracurricular, nonprofit/volunteer, or employment are all valid
• Demonstrated competence in communication
• Computer literate

We offer:

• Sundays off
• Starting Wage of $18.00/hour for Full-Time Positions
• Wage Increased to $20.00/hour for Full-Time Positions Upon Successful Completion of Team Lead Training
• Benefits for Full-Time Positions
  • Comprehensive, Affordable Health, Dental, & Vision Coverage
  • 401k w/ Employer Match
  • Paid Vacation Time
• Paid Sick Leave
• College Scholarships
• Free Employee Meals
• Flexible Schedule
• Healthy, Dynamic Culture
• Fun, Fast-Paced Work Environment
• Leadership Growth
• One-on-One Coaching
• Career Opportunity

Expectations of you:

• Work at least 30 hours per week if classified as Full-Time
• Must meet availability requirements for Saturdays and Opening/Closing Shifts
• Embody our Values
• Hard worker
• Focused
• Organized
• Team player
• Passionate
• Take Initiative
• Able to multi-task
• Proactive
• Competitive
• Sense of urgency
• Confident
• Eye for detailed cleanliness
• Able to lift 50lbs
• Able to stand on your feet for 8+ hours a day
• Not satisfied with the status quo
• Give your best at all times

Duties/Responsibilities:

A Team Lead is the first level of leadership at Chick-fil-A Cascade Park. A Team Lead helps lead shifts (zone lead) and train new/existing team members (trainer).

• Zone Lead
  • Managing the day-to-day activities in a section of the drive-thru/front counter team or the kitchen team
  • Motivating the team to achieve organizational goals
  • Delegating tasks to team members
  • Empowering team members with skills to improve their confidence, speed, product knowledge, and communication skills
  • Contributing to the growth of the company through a successful team
  • Creating a pleasant working environment that inspires the team
  • Prepares, organizes, manages, and troubleshoots daily shift operations
  • Verifies vendor services rendered
  • Conducts/supports the response to emergency situations to mitigate the impact of the event
  • Ensures compliance with labor laws
  • Handles customer complaints, resolving issues in a diplomatic and courteous manner
  • Conducts daily food safety checkpoints
  • Troubleshoots basic IT problems
  • Maintains restaurant security
• Trainer
  • Conducts on-the-job training for new hires and existing team members to maximize their potential
  • Has working knowledge of workplace proficiencies
  • Tracks team member training path
  • Evaluates training needs
• Assists in daily discipline documentation
• Performs other duties as assigned

Requirements Upon Hire:

• Complete New Hire Training within 45 days of Date of Hire
• Pass first Performance Review
• Complete Certified Team Member Training within 4 months of Date of Hire
• Complete Team Lead Training within 6 months of Date of Hire