Job description

shift needed: Sunrise shift-11pm to 7am

Gaming Technician will perform repairs, maintenance, upgrades, installments and configurations of all gaming devices including but not limited to- gaming terminal, kiosks, keno devices, bingo devices and table games with computer interfaces.

Job Description:

• Consistently provides customer satisfaction through technical support of end users by responding to and following up on support calls (routed by phone, email, radio, and face to face), work requests, and project tasks. Resolves customer issues in a timely manner.
• Performs repairs, maintenance, upgrades, installments and configurations of all gaming devices including, but not limited to: gaming terminals, kiosks, keno devices, bingo devices, and table games with computer interfaces. Utilizes all available tools and utilities for solving user issues.
• Demonstrates working knowledge of the proper configuration, operation and maintenance of all gaming equipment for Turning Stone Casino Resort.
• Escalates calls that require additional or different levels of support to other team members, Technicians, support departments, or third party vendors as needed. Follows up to ensure resolution.
• Maintains accurate documentation of configurations and other related data to better facilitate future needs of the customer.
• Works with the operations team to ensure responsive 7-by-24 support of gaming systems and devices.
• Demonstrates required level of understanding for on-floor gaming devices and works toward increasing this understanding with gained experience; assists as a technical resource for gaming and regulatory departments, with guidance as necessary from Senior Level Gaming Technician.
• Demonstrates basic understanding of the physical layout of all network and cabling systems and works towards increasing this knowledge with gained experience, in order to facilitate troubleshooting of device communications.
• Develops an awareness of repeat or chronic problems and strives to resolve the core issue.
• Establishes and maintains proper record keeping and documentation on all equipment.
• Performs routine preventative maintenance on all equipment per the Gaming Technician maintenance schedule, with assistance from Senior Level Gaming Technician as necessary.

Job Requirements:

• An Associate degree in Computer Science or other related technical field and/or minimum equivalent experience of three years working in an IT environment.
• Must have working knowledge of Microsoft Office, Windows Operating Systems, and basic networking concepts. Must be comfortable supporting command line controls and various operating systems.
• Must possess the ability to conduct basic troubleshooting of electronics; must be able to diagnose and analyze technical problems.
• Must be comfortable using power and hand tools such as crimpers, drills, soldering irons, saws, screwdrivers, multi meters and wrenches.
• Must be able to work in a highly regulated environment.
• Good organizational skills and the ability to prioritize multiple tasks.
• Must interface well with team members & customers, good interpersonal skills required.
• Flexibility and willingness to work any shift – position is a 24X7 coverage support position. Must be able to work nights, weekends and holidays.
• Must be able to work independently or as part of a team.
• Must possess a valid Driver’s License.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Verona, NY 13478: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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