Job description
Job Summary:
Job Description:
We're seeking an experienced General Manager to join our team. As our new General Manager you will:
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Hire, supervise, mentor, and evaluate the fieldhouse team (Fitness, Group Exercise, Customer Service, Aquatics).
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Develop your site as a Center of Excellence, with multiple Subject Matter Experts, where other regional sites will send their staff for training.
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Foster and manage quality relationships with client and site members.
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Drive, track and report on key metrics regularly.
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Complete P/L influence and control.
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Support managers and membership by responding to emergent program and member requests, staff needs, scheduling and acting as marketing liaison for all fitness, wellness, aquatics, and membership recruitment/retention programs and strategies.
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Ensure excellent customer service and customer responsiveness to both inside and outside constituents.
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Understand and be committed to the mission and vision of the Center. Be knowledgeable about the Fitler Club, its programs, services, and offerings. Be an advocate for the Fitler Club, its programs and team.
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Interact with client management on a daily/weekly basis to enhance communications and build a positive client/vendor relationship.
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Develop department budget and strategic business plan, and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals for all departments.
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Support other EXOS sites and projects as an SME as needed.
Required Qualifications:
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Minimum of 7 years of General Manager/Multi-Departmental Experience within the fitness industry, including overseeing specialty programming, personal training, small group coaching, group fitness, and aquatics.
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Bachelor’s Degree in fitness or business-related fields.
Preferred Qualifications:
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Demonstrated success in increasing programming participation in both for profit and not for profit environments.
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Scheduling flexibility to work occasional evenings and weekends to support programming.
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Successful track record managing sales, personal/small group training, operations, group programming and customer service.
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Excellent communication-both written and oral, leadership, interpersonal and supervisory skills.
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Ability to anticipate, manage, and solve operational issues on a regular, and daily, basis.
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Highly skilled in Google Docs, Excel, as well as proven ability to work with different CRM systems (i.e., CSI, Saleforce, GymSales).
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Outgoing personality.
Who We Are:
Exos, a coaching company, was founded in 1999 and became the industry leader in human performance by preparing elite athletes for their sport. Over two decades later, we have evolved into a company with a goal to ignite the hero in all of us by getting our members ready to achieve what’s most meaningful to them. Whether that’s having energy to chase kids at the playground, coming up with a breakthrough idea at work, getting back into a running plan, or other moments that matter most - Exos gets our members ready.
We provide coaches who empathetically and expertly guide, programs that are personalized, and teams to support members along the way. By leveraging science, technology and engaging programming, we impact hundreds of thousands of members at 400 locations world-wide; ranging from corporate sites and community programs to military and athlete training centers.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
Learn more here:
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EEO is the Law
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EEO is the Law Supplement
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