General Manager
Job description
As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. IHG experience will be preferred.
People
· Develop programs and initiatives to increase team engagement that are aligned with the service philosophy
· Develop, implement and monitor team member succession planning to ensure future bench strength
· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
· Oversee HR related actions in accordance with rules and policies
Financial
· Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
· Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
· Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position
Guest Experience
· Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
· Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
· Speak to guests – ask for their feedback and relationships
Responsible Business
· Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
· Maintain relations with outside contacts
· Act as public relations representative to raise awareness of hotel and brand in local community
· Drive team member involvement in community organizations, activities and businesses
· Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
· Perform other duties as assigned. May also serve as manager on duty.
What we need from you
· Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
· Three to Five years’ prior hotel management experience, or equivalent combination of education and experience
· Experience required may vary based on size and complexity of operation.
· Must be able to travel periodically to complete mandatory hotel management training classes.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Experience:
- Marriott General Manager: 3 years (Required)
Work Location: In person
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