Essential Job Duties

Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc.)

Operate rides and closely observe rides and riders to ensure safe operation

Record hourly rider counts

Assist riders on and off rides in a safe manner

Respond appropriately to emergency situations

Maintain a clean and orderly work area

Follow verbal and written directions to perform specific duties

Perform other related duties as required and assigned

Who you are

Able to follow policies and procedures as taught, show attentiveness to work and be safety conscious

Able to learn to operate various rides and detect possible problems with ride operation

Able to read, write and count accurately

Possess basic math and computer skills

Ability to navigate complex customer service situations

Valid Driver’s License required for train operation

The Oakland Zoo requires full Covid vaccination (including up-to-date boosters)

Bonus if you

Have a valid driver's license

Are able to work weekdays between 9am-5pm

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing

Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility

Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision

Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued

Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times

Wildlife Aware - understands mission to support the conservation and welfare of animals at The Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife

Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department

Physical Considerations- Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (up to 8 hour shifts or more)

Ability to lift up to 50 lbs. at a time

Who We Are

Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), The Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.

Oakland Zoo’s Commitment to Diversity, Equity, Inclusion & Access

We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs and curriculum. Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.

The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.