Job description
Job Description Summary
To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Sonesta Standards.
Job Description
Principle duties and responsibilities (Essential Functions) include:
- Key Job Functions
- Assist manager, supervisor in opening and closing.
- Answering phone calls.
- Seating guests.
- Control heavy volume at restaurant entrance.
- Knowledge of hotel property.
- Inform the guest about buffets.
- Attend to and anticipate guest’s needs.
- Familiarization with menu.
- Introduce server to guest.
- Greeting guests. Anticipate guest’s needs to create an amazing experience.
- Knowledge of daily specials.
- Assign guest checks.
- Bus and set-up tables as needed to assist servers and improve services.
- Maintain a clean and attractive podium and restaurant areas.
- Follows Sonesta grooming standards and uses proper vocabulary.
- Responsible for organizing the flow chart of tables and guests-employee turns, providing information to guests about the restaurant and the hotel, greeting and seating all guests. Assists in supervisory duties to achieve quality service and insure smooth operation of the restaurant at all times. The first and last contact to insure ultimate guest satisfaction. Assists the servers in clearing and setting tables as needed, acts as a food runner and needed.
- Effective use point of sale (POS) equipment.
- Ability to transact all tenders of payment accepted.
- Ensures that each guest receives prompt and efficient service.
- Communicates with guest and direct/escort them to various facilities/functions within the hotel.
- Communicates with guests regarding the city of Fort Lauderdale and tourist attractions.
- Completes opening, running and closing side work.
- Remains in the dining room and service areas for extended periods of time.
- Ensures that seating is properly rotated among the wait staff.
- Assists in order taking and delivery of food and beverage, as needed.
- Assists in promptly bus and reset of tables to Sonesta Hotel standards.
- Monitors scheduling of personnel, providing adequate coverage for current and future shifts.
- Maintains personal hygiene in a manner not offensive to guests.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
- You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest’s name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity.
- Treat colleagues with respect and dignity.
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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