FLSA Status

Non-Exempt

Job Role Summary

The Guest Information Assistant is the first point of contact for many of the hospital and clinic visitors. This position is responsible for responding to the needs of Eskenazi Health guests and employees by greeting, directing and providing pertinent information via telephone or in person. The Guest Information Assistant maintains current knowledge of hospital personnel, department titles and locations within the campus. This position rounds in patient areas regularly to identify and meet patient and visitor needs.

Essential Functions and Responsibilities

• Greets all patients and guests in assigned areas
• Directs guests to their destination
• Transports guests to their destination
• Maintains patient log in Perioperative area waiting room and provides up to date information
• Rounds on families in Perioperative waiting room hourly
• Performs a variety of clerical duties to maintain an efficient flow to areas
• Assists physicians by locating open conference rooms to meet with families
• Escorts family members to appropriate areas within the Peri-Operative unit
• Makes personal contact with patients in an effort to meet their personal needs that can be accommodated
• Assists patients by walking with them or taking them via wheelchair to their destination
• Answers and routes multiple phone lines; provides accurate information to callers
• Responsible for varied customer service relations and promotional activities
• Provides key information to guests when music concerts are held and helps with piano cover
• Serves as a coat check for VIP guests
• Performs clerical tasks at workstation
• Assembles admission folders for hospital inpatients and CDU
• Helps out of town guests with hotel accommodations
• Problem solves; links guests/patients with appropriate resources
• Maintains a positive working attitude with patients, guests and coworkers at all times
• Assists Senior Care Connect with validating their patients parking

Job Requirements

• High School diploma
• Three years of experience in Customer Service (customer focused, customer friendly setting)
• Spanish bi-lingual preferred
• Administrative or clerical experience preferred

Knowledge, Skills & Abilities

• Effective, clear communication skills via telephone and in person
• Clerical and administrative skills
• Professional and caring demeanor
• Ability to work independently or with little supervision
• Ability to perform and deliver exceptional customer service
• Ability to adapt to various environments - fast paced, slower paced or high stressed
• Possesses excellent customer service skills