Guest Service Agent

Full Time
New York, NY 10018
Posted
Job description

Description

Do you want a FUN, seasonal job where you can work with your friends? Bryant Park is the place!!

Pay starts at $16.50 with the potential for a $300 Retention Bonus for Qualified Employees!

Job Purpose

This is a seasonal position and performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink at Bryant Park. Positions include hostess, skate rental, bag check, and general guest services.

Duties and Responsibilities

Skate Rental:

  • Pass out skates to guests
  • Return skates to skate racks
  • Disinfect skates
  • Clean/wipe down skates upon return
  • Use skate sharpening equipment to sharpen skates
  • Daily cleaning tasks within department

Greeter:

  • Greet guests in line
  • Provide information to guests i.e. opening and closing times, ice cut times, rink rules, etc.
  • Help with line management

Bag Check:

  • Fill out bag check tickets
  • Take guest’s personal belongings and place in bag check area
  • Retrieve guest’s personal belongings

All Positions:

  • Practice excellent customer service to all Bryant Park guests
  • Ability to give guests proper directions to the facility within local surrounding area
  • Communicate clearly and professionally with guests and staff
  • Execute policies and procedures professionally and accurately
  • Required to attend all training sessions and staff meetings
  • Maintain a clean and safe facility
  • Required to be ready to work immediately at time of scheduled shift
  • Assist customers with equipment
  • Any other duties as assigned

Requirements

Qualifications

  • Must be available to work evenings, weekends, and holidays
  • Must be at least 18 years of age
  • Excellent customer service experience to all Bryant Park guests
  • Experience with POS systems a plus
  • Must follow all Federal, State and Local COVID mandates/guidelines which may include but are not limited to: mask requirements, required vaccinations, wearing of proper Personal Protective Equipment, Social distancing, etc

Job Types: Part-time, Temporary

Pay: From $16.50 per hour

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Weekend availability

Ability to commute/relocate:

  • New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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