Job description

We are looking for a Guest Services Representative to be the face of our organization when communicating with guests, providing solutions to issues, addressing guest concerns, and making sure our vacation homes are presentable and maintained at a high level.

You will also be our front-line staff to communicate with guests, resolve guest issues and provide five-star customer service.

Our ideal candidates should have the following skills:

• Must have professional email and phone etiquette
• Provide five-star customer service
• Be able to multi-task and prioritize multiple duties
• Take direction and communicate clearly
• Have a hard work ethic and a go-getter attitude
• Detail oriented
• Work in a fast paced environment and think on your toes

Responsibilities

• Actively listen to and resolve complaints in a timely manner
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Work with multiple departments to resolve issues
• Comply with all Prime Vacation standards and operating procedures
• Examine daily duties, assign tasks and check on progress
• Recommend local tourist spots, including places to dine, shop and sight-see

Requirements

• Proven work experience in customer service or guest relations, strong references needed
• Proficiency in English; Spanish is a plus
• Must submit to background check and drug test
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Strong sense of responsibility and a professional presentation
• Ability to work full-time and flexible hours – must be available to work weekends
• Veterans are highly encouraged to apply
• Proficient with Microsoft office
• Knowledge of TRACK , VillaControl and Breezeway Software programs are a plus

Siesta Key Luxury Rental Properties and Lido Key Vacations is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Sarasota, FL 34242: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail Associates & Cashiers: 1 year (Preferred)

Work Location: In person

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