Job description

We are seeking a friendly, service-oriented on-call front desk agent to join our team. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guest questions and concerns. You must be personable and have outstanding interpersonal communication skills. You must also have the availability to be scheduled for any shift (day, evening and overnight).

Front Desk Agent Job Duties and Responsibilities

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Front Desk Agent Requirements and Qualifications High school diploma or GED equivalent preferred

• Previous experience in customer service and/or hospitality industry preferred
• Previous experience with Opera PMS system preferred
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience

Job Type: Part-time

Pay: From $22.15 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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