Job description

Title: Guest Services Agent

Departments: Guest Services

Reports to: Guest Services Manager

Job Summary: Our hotel requires the talents and skills of an experience Guest Services Agent. The successful candidate should be outgoing, professional, and friendly with a welcoming personality and a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Guest Services Agent, it would be your job to provide that.

Primary Duties and Responsibilities

Guest Services Responsibilities – 90% of time spent daily, essential

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them
• Report any accidents or injuries to senior management staff immediately

Other duties – 10% of time spent daily

• Cleaning tasks as outlined in your shift Checklist.
• Other tasks as assigned by Guest Services Manager, Assistant GM or General Manager.
• Education: a High school diploma/GED required
• 1+ years’ front desk experience in the hospitality industry preferred
• 2+ years’ customer service experience required
• Excellent written and verbal communication skills

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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