Job description
The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned.
Essential Job Functions:
- Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
- Directs owner and guest requests to correct department. Responds courteously, efficiently, and professionally to guest service requests.
- Performs light administrative duties such as sending a receiving fax, making copies, sending e-mail correspondence.
- Greet, register, establish necessary credit for and issue keys appropriately to guests.
- Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
- Communicate with other departments as needed via telephone and two-way radio.
- Completed check-out procedures, computes bills, collects payments, and makes changes for guests as required.
- Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
- Balance all cash receipts and work performed during shift and performs a bucket check on shift.
- Distributes guest and staff mail and messages as necessary.
- Post charges for faxes, copies, laundry, or charges from the food, beverage, or convenience store outlets.
About Wyndham | Travel + Leisure Co.:
Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes the largest vacation exchange company, industry-leading travel technology, and subscription travel brands; and Travel + Leisure Group, featuring top online and print travel content, online booking platforms and travel clubs, and branded consumer products. At Travel + Leisure Co., our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.
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