Job description

Job Summary:

As Guest Services Lead you will assist ticket agents and Manager with selling of tickets, passes, gift cards & retail items to guests;

Under the direction of our guest services manager you will act as the first point of contact for our guest and employees. You will have the ability to offer exemplary guest services to all our guest and staff, while demonstrating our knowledge in answering a wide variety of questions regarding Skibowl and the Mt. Hood area. All Guest services employees utilize our computerized POS system for retail sales, ticket purchasing and printing of vouchers.

All guest services employees are required to assist with guest complaints and comments, answer telephones and address guest and staff concerns.

Essential Job Functions

• Provide a positive experience for all guests
• Able to use computerized POS system accurately and effectively
• Direct guests to desired locations; answer general information questions accurately
• Answer telephones, voicemails, radios and respond to or transfer calls accordingly
• Set up, stock, clean, and organize retail stores as needed; Inventory as needed
• Complete knowledge of Skibowl, sister companies and surrounding areas
• Able to facilitate and satisfy displeased guests
• Work closely with multiple departments
• Help out in other areas as needed
• Maintain a clean workstation and remove garbage around the area

Requirements

• Must display a positive attitude and exhibit willingness to work
• Must demonstrate strong people skills
• Proficiency with Microsoft Office, Computers, Various software programs
• Retail experience preferred; Resort experience preferred
• Prior cash handling experience and cashier experience preferred
• Must be willing to adhere to the appearance code of the department
• Must be able and willing to work in a small area for long periods of time
• Must possess or be willing to acquire knowledge of basic resort information
• Must be able to think creatively to answer unforeseen questions and solve problems
• Must be able to stand for an 8-hour shift
• Must be able to lift 25lbs. if needed
• Must be able to workdays/nights as well as Holidays/Weekends
• Strong written and oral communication skills

Equal Employment Opportunity Policy

Mt. Hood Skibowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends

Education:

• Associate (Preferred)

Experience:

• hotel: 1 year (Preferred)

Work Location: One location

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