Job description

***We are holding open interviews starting Monday, Novemeber 14th through the end of the month. Either submit a resume through indeed or come in and apply in person for an on the spot interview.***

Are you looking for a fulfilling leadership role with opportunities for growth and development? We’re searching for an experienced housekeeping manager to ensure our hotel is impeccably clean for our guests. You will lead our housekeeping team, ensure their work meets our high standards of cleanliness, and go above and beyond guest expectations to achieve that “wow” factor for repeat business. You must have previous experience in a supervisory role, preferably in the hospitality industry. If you are enthusiastic, reliable, and take pride in a job well done, then start your application today!

Responsibilities:

• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office or maintenance department
• Lead, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
• Manage the daily tasks of the housekeeping department, including cleaning guest rooms and public areas
• Communicate with management when all housekeeping related supplies are running low, control inventory
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with Choice Hotel
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with Choice Hotel standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Practice safe work habits
• Perform other duties as requested by management

Qualifications:

• At least 1year of experience as an executive housekeeper, housekeeping manager, or similar
• Must possess excellent leadership, organizing, and customer service skills
• Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment
• A High school diploma or GED is required
• At least a year experience in hospitality or guest service
• One year of previous housekeeping supervisor experience is not required but preferred

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Romulus, MI 48174: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising experience: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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