POSITION SUMMARY:

The Health Center Administrator is responsible for ensuring high customer service relating to camper Health Center needs year around. Specific duties include communicating with parents via email or phone call, as well as managing and organizing all documents received related to camper forms to ensure forms are complete. This position will be based out of their site’s Health Center during the summer season. They are responsible for managing these functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA.

ESSENTIAL FUNCTIONS:

• Supports the annual review of Camper Forms in collaboration with the Director of Administration.
• Responsible for the annual review of Staff Health Forms in collaboration with the Sr. Staffing Director.
• Responsible for scheduling nurses throughout the year including summer, fall and spring programs.
• Supports the hiring and onboarding of nurses in collaboration with the Executive Director.
• Responsible for all communication with nursing staff in collaboration with the Executive Director.
• Reviews camper health forms with a focus on determining if any sections are missing or incomplete.
• Follows up with parents if additional information is needed for complete documents.
• Upon completion of camper's health forms, digitally delivers to nursing staff for medical review.
• Creates health form charts for the Health Centers once the Health Form has passed medical review and deemed “complete”.
• Manages outbound and inbound communication during summer months in Health Center with a high focus on accurate and timely customer service, in coordination with Executive Director, Nursing Staff, and seasonal Health Center Coordinator. Document conversations as aligned with best practices.
• Responsible for supporting year around data entry and processing of all records concerning camper registrations, as well as, provide assistance with account maintenance and processing changes, recording, organizing and filing camper forms.
• Responsible for the end of summer storage and archiving of all camper and staff related medical records.
• Supports Camper Life Director & Executive Director during post-summer season with parent communications.
• Reviews, analyzes and creates post summer medical and compliance reports with support from the Medical Director.
• Works a variety of weekday, evening, and weekend shifts during the summer season.
• Models relationship-building skills in all interactions and maintains regular, clear, and concise communication within area of responsibility.
• Other duties as assigned.

QUALIFICATIONS:

• High School Diploma/GED required.
• Excellent oral and written communication skills, and demonstrated ability to interact effectively with customers via telephone and email.
• Demonstrated organizational and problem-solving skills, and ability to accurately resolve issues in a fast paced, changing environment.
• Proficiency in Microsoft Office (Word, Excel and Outlook).
• Strong computer skills and a working knowledge of CRM database software systems.
• Experience with administrative and accounting procedures.
• Familiarity with databases and spreadsheets like Microsoft Excel.
• Demonstrated understanding of the health care environment.
• Ability to define priorities and to assign resources in pursuit of short- and long-term goals.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Multi-lingual desired but not required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• This position has the opportunity to be remote.
• The YMCA of the Triangle requires employees to comply with all COVID related PPE, cleaning, reporting and prevention expectations efforts. Further training and detail will be provided upon question and/or hire.