About FYI

FYI – For Your Information, Inc.is one of the fastest growing and most successful woman-owned Federal contractors in the country. We have won awards for being a Great Place to Work and continue to make ground-breaking advancements. We focus on career development and promotion – people are the core of everything we do. If you are looking for a career and not just a job, you're in the right place!

Help Desk Support Technician

The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all client and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.

Essential Duties and Responsibilities:

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Qualifications:

• Degree in an IT-related field or equivalent experience
• 2+ years of working experience as 1st Level Support / User Helpdesk
• Solid expertise in current Microsoft desktop operating systems and application software
• MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019 / MS SCCM
• Solid knowledge of personal computer hardware configuration and setup
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers
• Experience in using Active Directory, Creating and managing accounts
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good communications skills in English, both verbal and written
• Creative and innovative in problem-solving
• Availability to work after hours and on weekends
• Capable of writing and presenting detailed documentation

Physical Requirements:

• Frequently remains in a sitting/stationary position during the work day
• Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen
• Rarely lifting, carrying, pushing, pulling objects and/or equipment that weighs up to 50 pounds

Benefits/Incentives: What is in it for you?

• Opportunity to work remotely (per contract requirements).
• A knowledgeable, high-achieving, experienced, and fun team.
• A diverse work atmosphere.
• The chance to be part of a rapidly growing company and the next success story.
• Team building and innovation.
• A competitive base salary with a loaded benefits package plus 401K.
• Tuition/Education Assistance
• Personal computer device allowance.
• Pet Insurance.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.