Job description

Help Desk Macintosh/Windows Support Technician - (On-Site - report onsite 3 days a week)

RWD is seeking an onsite Apple Macintosh/Windows Technicians to support their growing fleet of computers and users.

Secret Security Clearance Required

Successful candidates will possess the following skills and experience:

• Experience supporting Macintosh desktop and laptop computer models
• Experience supporting Ethernet and wireless networked Macintosh computers in a professional environment and troubleshooting/resolving network connectivity issues.
• Experience supporting macOS, including macOS installation, configuration, encryption, and troubleshooting.
• Experience supporting standard Macintosh software applications such as MS Office/O365, MS Teams, Adobe Creative Suite, etc.
• Ability to communicate clearly and effectively in verbal and written formats.
• Ability to work as a member of a coordinated team providing consistent guidance, support, and services to IT customers.
• Familiarity with supporting Windows operating systems and the standard operating environment, which includes, but is not limited to Microsoft Office Suite, Adobe Creative Suite, and antivirus/encryption software
• Ability to install approved hardware and peripherals compatible with Windows PCs workstations on network (i.e. Monitor/Display configurations, network connectivity, access to intranet resources, etc.)

Standard duties will include:

• Deployment of Macintosh computers (desktop and laptop models). This includes complete erasure, macOS installation, configuration, MDM enrollment, etc.
• Troubleshooting/resolving wired and wireless network connectivity issues.
• Deploying/troubleshooting peripheral devices such as printers.
• Troubleshooting macOS and COTS software issues.
• Assisting Macintosh users with software and hardware use and issues.Assisting in testing, analyzing, and resolving issues related to Windows operating systems.
• Reporting, record-keeping, and other communications regarding inventory, support issues, and technical issues. This includes enterprise ServiceNow ITSM system

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you do not find interest in this opportunity but know of someone who may, we kindly ask that you refer the individual to RWD Consulting, LLC by forwarding this job posting.

Established in 2004, RWD Consulting, LLC (RWD) provides tomorrow's solutions today. We achieve mission-critical results for federal, public and private sectors through our core competencies: Data Management & Analytics, Information Technology, Logistics & Supply Chain Management, Facility Operations & Management, and Project Management, Administrative & Technical Support. Our services enhance our clients' capabilities and allow them to focus on their mission and goals.

RWD Consulting, LLC is an Equal Opportunity Employer.

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