Job description

We are looking for a Help Desk Technician (Level 1) to join our growing IT team. Scorpion Technology is a Managed Service Provider (MSP) in Northwest Houston, providing amazing IT solution to small & medium size businesses thru out Texas. We are a small family owned business where we strive to provide our employees a great work-life work place, where our employees can grow in their IT journey. We achieve a low stress work environment by providing a proactive IT mindset to our customers IT infrastructure where it can optimize best performance minimizing their downtime. If you're excited to be part of winning IT Team and want to make a difference by providing amazing IT support, we want to hear from you

Responsibilities for Help Desk Technician

• Manage Help Desk in our PSA (Autotask) in a timely manner
• Be able to work on multiple tickets at a time
• Responds to customer issue via phone, email, and computer chat
• Provide customer assitance
• Document customer interactions
• Run diagnostic to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customer to ensure issues are resolved.

Work Hours & Benefits

• Part time / full time
• Flexible schedules
• Hybrid work place (Morning at Office NW Houston, afternoon from home)
• Healthcare
• 401K Company Match retirement plan
• PTO

Qualifications for Help Desk Technician

• A+ Certification Required
• At least 1 year of experience in a help desk environment
• PSA /RMM experience Required (preferably Autotask, DATTO, IT Glue, GoToAssist)
• Basic network knowledge (TCP, Network Scan, knowledge of network diagrams)
• Excellent oral communications
• Great customer service Skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help Desk Tickets order
• Ability to diagnose and resolve basic computer technical issues

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you have Experience with Autotask (or any other RMM/PSA) system
• Do you have experience with ITGlue

Experience:

• Help desk: 2 years (Required)

Work Location: One location

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